Service Desk/Call Centre Graduate, Melbourne

About Us

The company is one of Australia’s leading wealth management organisations and we are listed on the Australian Securities Exchange in the ASX top 200. We are a leading financial services firm that believes success comes from our people. We're committed to supporting your talent and skills throughout your career, as you help us build a culture that affects change for our customers - and for the community too. 

Job Description

As a member of the Systems Support team, your core responsibility will be to deliver exceptional customer service and support to our internal staff as part of our Service Desk team. You will collaborate with technical teams and colleagues across the business to complete service requests and resolve IT issues in a professional and timely manner.

Qualifications/Required Skills

  • Completed or working towards a relevant Australian Degree in IT 
  • Strong communication and customer service skills as the role requires staff to answer support phone calls and inquiries
  • Strong work ethic and high attention to detail.
  • Experience with troubleshooting hardware and software with a working knowledge of desktop operating systems and applications
  • Working knowledge of Active Directory and Microsoft Exchange user accounts is highly desirable
  • Basic understanding of networking and relevant technologies

Desired Experience/Business Skills

  • Proactive approach with the ability to adapt swiftly to change
  • Creative thinking with an enthusiasm to implement improvements
  • “ClientFirst” approach services customer
  • Natural curiosity and interest in finding better ways of servicing customers

This role amounts to $65,000 plus superannuation for a Graduate working full-time for 12 months.

Log in to Apply

Search for more jobs

Search and filter for more relevant results.