Administrative Officer

Position:

Our Host Company is looking for Administrative Officer.

Responsibilities:

  • Answer incoming calls made and direct their inquiries as required.
  • Facilitate the end-to-end service processes for both reactive service and planned maintenance.
  • Communicate with customers and end users to triage issues and collect other key information.
  • Open jobs in the customized job management system.
  • Book attendance with service technicians.
  • Facilitate the sourcing of parts as required.
  • Follow up through to completion of the job in order to achieve client-specific KPIs.
  • Review technician time and materials recorded on the job to ensure it is accurate, fair, and reasonable.
  • Keep all job information accurate and up to date.
  • Maintain clear written communication in all job notes and emails.
  • Provide backup support to the rest of the service department as required.
  • Assist the billing department with their invoicing queries to ensure accuracy and profitability.
  • Liaise with internal and external stakeholders as required.

Requirements:

  • Experience in a service facilitation role, including taking calls and organizing technicians.
  • Experience working in the food and beverage industry, including good knowledge of commercial kitchen equipment.
  • Excellent customer service skills.
  • Strong communications skills – written / verbal / telephony.
  • Strong computer literacy - MS Office.
  • A team player who is flexible and willing to assist others.
  • A reliable and honest person.

Start Date: ASAP
Location: Sydney

If you wish to apply for the role you can send your updated resume at : luna@studyandwork.com.au or apply directly to this vacancy

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