IT Support Engineer

Position

Our Host Company is looking for IT Support Engineers. 

Responsibilities

  • Provide professional support services to customers, meeting customer expectations, and ensuring queries are resolved efficiently and effectively.
  • Provide technical support services including handling customer phone calls, emails, and tickets and performing remote software assistance.
  • Analyze customers’ technical problems in conjunction with our software and its configuration to determine the cause of issues and identify workarounds and non-coding resolutions.
  • Liaise with the R&D team in relation to support incidents requiring software developer coding.
    Develop an understanding of large-scale construction project processes to me customer needs more effectively.

Requirements

  • Excellent written and verbal comprehension/communication skills
  • Strong problem-solving / analytical skills
  • Tertiary education in IT (recently graduated) or equivalent professional certifications.
  • Experience in a helpdesk, systems administration role, or software support engineer role, or
  • in the Construction industry as a Document Controller, Project Coordinator, or similar large-scale construction management role, or
  • recently graduated in an IT discipline.
  • Customer-focused, with a positive attitude and high standards in customer service.
  • Strong knowledge and exposure to Windows and Microsoft Office.
  • Knowledge of Browsers and Web technologies
  • Ability to communicate complex IT issues to both technical and non-technical audiences.

Location: Chatswood, Sydney 

Start Date: ASAP

If you wish to apply for the role you can send your updated resume at: luna@studyandwork.com.au or apply directly to this vacancy.

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