Graduate Trainee - Service Desk - English Speaker - Finance/Business

The Programme

We offer a full-time contract position via our Graduate Trainee Program.  
It is an 18-month journey which provides you with hands-on work experience within DHL IT Services.  
We are pleased to equip you with the knowledge of different functions and businesses and optimizing your talents and skills.  
Upon successful completion of the program, you stand a chance to be shortlisted for exciting job opportunities based on your career aspirations, your performance and also on business needs and available vacancies. 
Team Introduction: 
Service Desk is responsible for Service Desk, Centralized Access Management and Desktop Support services with service delivery locations in Czech Republic, Malaysia, Germany and Costa Rica.  
Key focus areas include continued consolidation of Service Desk services for the Group, Problem Management, support service automation and tools consolidation. 
"We make IT work for you”

What You Will Do

  • Act as a single point of contact for phone calls and E-mails from staff regarding IT issues and queries 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs, and Printers. 
  • Receiving, logging and managing calls from internal staff via telephone and E-mail. 
  • Maintain an Asset Database and track changes. 
  • Troubleshoot basic network issues. 
  • Escalate unresolved calls to the infrastructure support team. 
  • Log all calls in the Service Desk Call Logging system and communicate progress in a timely manner. 
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles. 
  • Create user accounts, reset passwords, and create groups.

Applications You will Use:

  • Microsoft Lync – Skype for Business. 
  • Microsoft Outlook. 
  • Active Directory. 
  • Service Now ticketing system. 
  • IT troubleshooting skills. 
  • Service Desk Call logging system.

Required Skills and Abilities

If you are highly motivated, creative and desire to start and develop your IT career in a fast-paced environment, you have come to the right place! We welcome fresh graduates and postgraduates from top technical and non-technical universities. 

Sounds interesting?  
Read on. 
We will need you to possess the following essential qualities and skills:

  • Recognized Degree in IT; Computer Science; Software Engineering, Finance, Business Information Technology or relevant fields. 
  • Above 3.0 CGPA / Second Class upper (Hons). 
  • Less than 1 year working experience. 
  • Basic knowledge of Unix /Linux based systems but must show interest in this area of expertise 
  • Basic Database skills + SQL (Informix, Oracle). 
  • Basic programming skills in any programming language. 
  • Basic Microsoft Windows OS operation. 
  • Highly self-motivated team player with good analytical and conceptual thinking, results-driven initiative and good negotiation skills. 
  • All rounded individual with a deep interest in IT industry who enjoys challenges and strives to work with professionals in IT industry globally. 
  • Able to quickly absorb professional knowledge, good in problem-solving, contribution and leadership. 
  • Eagerness to take responsibility for complex processes and ability to multitask. 
  • Excellent verbal and written English.

Plus Point/s:

  • Customer service experience.

What you will get from us:

  • Great team of IT professionals with global working exposure. 
  • On-going professional and technical training and certifications. 
  • A multicultural environment in modern offices.   
  • Smart casual every day. 
  • Global internal job opportunities available within DPDHL. 
  • Unlimited Outpatient Medical.    
  • Home office possibilities.

Sounds good?  
Start your application now!  
In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. Stay with us.  
Discover the positive impact you can make and build an amazing DHL career. 
DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management.   
With about 360,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. 

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