The Programme

The main purpose of the geography based IT Analyst role is to support the IT Manager within area of responsibility as a representative for the whole of IT, including the IT Service lines, Global functional Business partnering and Innovation, with the geography business teams.

Key to role is to understand the key interfaces into Global IT Innovation, Service Lines & Service Delivery within scope of responsibility and to work effectively with these teams in the delivery of IT Services to the business.

The IT Analyst must understand the plans for IT in his/her area of responsibility and will participate in the achievement of these plans and effectively communicate these within business teams.

The IT Analyst is responsible for supporting the delivery of key global and L&H services aligned with the operating model.

The IT Analyst will support the current and planned IT Network, User devices and other IT infrastructure at the Branch and manage the cost and deliver higher user satisfaction in the process

The IT Analyst will partner with the business in best use of IT.

What You Will Do

BUSINESS PARTNERING:

Engage with business teams within his/her area of responsibility to communicate and scope the IT plan aligned with overall IT plan

INNOVATION ACTIVATION:

Undertake activation activities for Global IT Innovation & Service Line activation programs as required by IT Manager
Undertake the relevant project execution activities to support Local Growth Programs working with Service Lines in the delivery of these projects

LEGACY & HERITAGE SERVICES:

Undertake the necessary activities to provide L2/3 support for L&H applications within area of responsibility
Work with Global Innovation to provide necessary integration activities with L&H applications to support Global innovation programs
Undertake the necessary project management and application development activities for L&H Innovation projects within scope responsibilities
Work with local vendors in delivery of application management of L&H Applications
Assist with communication and resolution of Incidents for L&H applications
Input to review of L&H services within area of responsibility and help develop action plans for these
Undertake necessary activities to ensure achievement of L&H service improvement plans within area of responsibility

EXISTING GLOBAL IT SERVICES:

Support the IT Manager to ensure effective delivery of day to day IT operations, ensuring that IT services delivered are as per business requirements
Align with Unilever standard operating practices in delivery of IT Services
Input to review of Global services within area of responsibility and help develop action plans for these and track achievement of action plans within area of responsibility
Contribute to implementing key actions to address service improvement areas
Inputs to and helps define Geography demand for Services and communicates these to Service Lines
11.Work with Global (HP,BT etc) & Local vendors in delivery of Global services where appropriate
Manage the delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities
Assist with communication and coordination of status of Urgent Incidents within the Geography and understanding impact to support resolution of these incidents
Escalate unresolved incidents on the basis of criticality to the IT Manager
In the case of relevant incidents with core processes, works together with the functions in order to activate BCP to minimize disruption
Participate in problem management activities within area of responsibility as required to support Service Line/Operations teams in resolving problems
Work with business teams to ensure that the benefits of the existing services and new/updated services within area of responsibility are achieved

IT COSTS, PROCUREMENT & CONTROLS:

Assist with processing of actual costs as required within area of responsibility and tracks and ensures payment to local vendors
Assist with input of cost drivers to budget process including assisting in IT hardware and software requirement planning and budgeting
Supports hardware and software asset management activities as appropriate within area of responsibility
Supports process for procurement of computer hardware and software consumables as required within scope of responsibilities

COMPLIANCE & DRP:

Adhere to governance & compliance framework
Support Execution of DRP plans as appropriate within area of responsibility

OTHER KEY RESPONSIBILITIES:

Work with Depots in Geography as appropriate
Deliver activities to best leverage IT within area of responsibility

Required Skills and Abilities

ESSENTIAL:

At entry level relevant IT Skills
Understanding of Networking, IT Infrastructure and good business partnering skills
Windows Operating System experience
Printing and document management landscape understanding

DESIRABLE:

Degree of similar qualification
Proven track record in delivery of IT projects in similar industry and similar application landscape
Proficiency in IT and ITES