IBM

What You Will Do 

IBM seeks to hire a Technical Support Internship.  
 
A person interested in this role will have the opportunity to grow their technical skills in the field of technical support and acquire the knowledge that would facilitate a technical support career progression. 
 
We are looking for analytical puzzle solvers who thrive in a driven enterprise customer support environment.  
 
You will work as part of a motivated worldwide team to assist IBM customers in performing problem determination on different HW and SW products. 
 
We are seeking demonstrated problem solvers with proven communication skills.  
 
In this position, debugging and analysis are performed via the telephone as well as electronically. Candidates must have the desire to wow customers, articulate solutions, and options, and take the opportunity to interact with the end users, as well as the developers and sales teams to be a well-rounded contributor. 
 
The challenge in this internship is to be able to interpret complex software problems that span across multiple client and server platforms. 

If you are self-motivated and collaborative, join us and prepare to learn. 

• Responding to client queries and providing remote technical software support in a timely manner. 
• Maintaining highest client satisfaction and relationships even in severe and pressurized situations. 
• Interacting with client and IBM functions consistently until problem solution. • Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business. 
• Employing IBM’s standard support delivery methodologies and tools. 
• Following established processes for effective management of support incidents. 
• Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. 
• Demonstrate excellent English oral and written communication skills. 
• Adhere to the set working schedule, supporting 24×7 shift operations. 
• This is a 6-month contract, internship. 

Required Skills and Abilities 

• Fluent in English. 
• Basic Technical knowledge. 
• Excellent communication skills (both verbal and written). 
• Good analytical and problem-solving skills. 
• Ability to work within a team. 
• Accuracy and attention to details.
• Bachelor’s Degree; Computer Science or Software Engineering. 

About Business Unit: 
 
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate – they can understand, reason, and learn so our clients can innovate while avoiding IT issues.  
 
Our systems power the world’s most important industries, and our clients are the architects of the future.  
 
Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing. 
 
Your Life @ IBM: 
 
In a world where technology never stands still, we understand that dedication to our client's success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. 
 
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. 
 
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team-focused approach to include different perspectives to drive exceptional outcomes for our customers. 
 
The courage our IBMers have to make critical decisions every day is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. 
 
Are you ready to be an IBMer? 
 
About Us: 
 
At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors.  
 
If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you.  
 
We're here to help every creator turn their "what if" into what is.  
 
Let's create something that will change everything.