Every day, the Aladdin Client Services team tackles the hardest, most sophisticated problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients’ businesses, and the investment management process to provide world-class service to our rapidly-growing, global client base. We all studied different things and bring diverse skills and experiences to the table, but we share a serious passion for solving tough problems and keeping our clients happy.

Our team is known for:

Being product experts with a reputation for getting the job done.

As a team of 170+ strong globally, we…

Deliver exceptional client service to users, every time
Solve difficult problems by providing innovative solutions
Collaborate with others because we know we can do more together
Learn every day, question everything, and embrace change
Foster a fun, innovative team environment

We are laser focused on giving our Analysts the skills they need for a successful career in the Aladdin Business and BlackRock. During their second year, our Analysts have the opportunity to work on specialized projects with other Aladdin teams. These projects leverage their product, technical and client skills; launching them into impactful roles in our business.

Aladdin at a glance:

Aladdin is BlackRock’s end-to-end investment platform. Just like the markets and users it services, it is sophisticated and constantly evolving:

Home to over $17 trillion in assets under management
Over 300 unique clients
A rapidly growing client base that includes close to 30,000 users
Presence in over 50 countries
Over 1,500 engineers dedicated to developing Aladdin

The clients you will work with include some of the world’s most sophisticated asset managers, insurance companies, banks, treasuries, pension funds, and sovereign wealth funds.

What will you do as an Analyst?

Answer questions and help our clients run their businesses on Aladdin: You will take phone calls, emails, and chats from industry practitioners at respected investment institutions. You will solve problems that matter, making direct and measurable difference to our clients. In the process, you will build technical, industry, and relationship skills.

Use technology to solve problems: We will teach you the skills you need to succeed, such as maneuvering relational databases and parsing product logs. After just your first few weeks on the desk, you will be using these skills to help clients and product teams make Aladdin better.

Educate users, demonstrate service insights, and relay user experience feedback to improve the client experience and our product: We believe that the best client service is proactive, not reactive. We are students of our own data and engage with our clients to keep problems from arising, rather than only dealing with issues that are brought to our attention.

Work on a global team, with a local presence: Our support model follows the sun – if a market is open somewhere in the world, so are we! You will get to work with teams across the world, while still engaging with a vibrant local team.

What capabilities are we looking for?

We welcome all degree disciplines:

Analytical approach
Team collaboration
Client Service
Critical thinking
Multitasking

Your learning and development will include:

We are laser focused on giving our analysts the skills they need for a successful career in the Aladdin Business and BlackRock. During their second year, our analysts have the opportunity to work on specialized projects with other Aladdin teams. These projects leverage their product, technical and client skills; launching them into impactful roles in our business.

APPLICATION INSTRUCTIONS

Once you’ve submitted your online application, you will be asked to complete a virtual cover letter. Think of this as an opportunity to give us your elevator pitch – it is not an interview but will be considered along with your resume. This must be completed within 72 hours of submitting the written part of your application and for each business area you apply for.

APPLICATION INFORMATION:

We welcome applications from candidates studying any degree subject.

Analyst Program: Candidates must have graduated or be graduating from an undergraduate or a master’s degree program between January 2019 and December 2021; with less than 18 months of relevant full-time work experience.

Summer Analyst Program: Undergraduate or master’s students graduating between August 2021 and July 2022 with less than 18 months of full-time, relevant work experience.

Apply for our APAC Analyst and Summer Analyst Program via: https://careers.blackrock.com/early-careers