Approaching issues from the customer perspective

Our customers are of the utmost importance. Everything that we do is done to please and satisfy our customers.

Whenever we consider an issue, we always evaluate it from the customer perspective - what benefit would this bring the customer? Does this meet our customers’ requirements? Naturally this applies to all retail activities involving products, sales venues, services and communications. But, even when considering organizational structure, management planning, and other management measures, we are always conscious of how any decisions might affect our customers.

Therefore, even though customers are our harshest critics, we surely know that it is our customers who ensure our continued survival

Embracing innovation & challenge

“Innovation and challenge” is the fundamental spirit that has supported the growth of FAST RETAILING to date. Innovation and challenge are at our core. Without such, we could not generate lasting developments for our company or ensure the happiness of our employees.

To us at FAST RETAILING, “innovation” is all about questioning our past practices, conducting in-depth reviews of our business structures, and improving on the fundamentals to generate change for the future.

Consistently striving for the highest standards imaginable, FAST RETAILING will continue to uphold this fundamental spirit of innovation and challenge.

We will continue to pursue this spirit of innovation and challenge in all areas and at all levels of our organization from top management through to individual departments, sales venues, and right down to the daily activities of our employees.

Respecting and supporting individuals to foster both - corporate and personal growth

People are the main drivers of any company. The employees at FAST RETAILING share in our spirit and support our style of business operations. We work to create an environment that enables each and every one of our employees to thrive in their individual roles, to boost their strengths as individuals through their professional work, and to deepen their sense of pride and confidence. We believe that a company cannot grow and expand independently of its individual workers. Likewise, employees cannot flourish in the absence of corporate growth. FAST RETAILING aims to be a company that grows together with its people, achieving outstanding success for both.

As a result, FAST RETAILING contributes to the creation of abundant human resources through the consistent nurturing of outstanding personnel.

Committing to ethical standards and correctness

Corporate dishonesty can suddenly ruin the value of a brand that has taken years to build. FAST RETAILING places great importance on the “correctness” of all its corporate activities, be it our style of management, our negotiating attitude, or the attitudes and opinions of our employees. Insisting upon correctness is our corporate stance.

A sound corporate stance and sound corporate activities are the very foundations upon which corporate trust and reliability are built. Naturally, we make every effort as a company to embrace the rule of law and uphold fairness. We also seek to act fairly towards each and every one of our employees.

We want customers to purchase our products and services based first and foremost on our corporate stance rather than the actual physical goods. To be a company worthy of outstanding products and services, FAST RETAILING strives to earn universal respect and warm regard.